Hi,
Here is the scenario: I validate invoice in dolibarr, I print the invoice to the paper with the same invoice ref. number, and I realize I made a mistake.
Because I printed the invoice on paper, I cannot change it anymore. I have to make a new invoice, and print with a new number.
What should I do with the cancelled invoice? On paper I mark it "CANCELLED" and send a copy to my accountant.
However, on Dolibarr there are only two options: unvalidate then delete invoice, or mark it "abandoned".
I don't want to delete it because I want to be able to look the invoice ref. in the future and see that it was a cancelled invoice.
I don't want to classify as "abandoned" because then, the total amount of invoice gets added to the debt of the customer, and also in statistics it looks like I made the sale where in fact the sale wasn't made! It also doesn't put the products back into stock so this obviously is not the right option.
What is the appropriate thing to do in this case?
What do you guys do when you make a mistake on an invoice and realize it only after printing it?
↧